Do you agree that customer service is everything?I remember taking a Greyhound Bus, when it was in existence, from Calgary to Vancouver. It was one of the best bus experiences of my life. The driver was very professional. He actually made the trip enjoyable. It was an overnight drive. He was very pleasant to speak with—with everybody, not just a few individuals. He told stories on the trip, and he knew the precise moment when everyone needed to sleep and when everyone would wake up. He remained silent during those hours.I remember the trip so well because he made it so memorable. He said he had been making this trip for 30 years and loved driving at night through the canyon. That was his main trip every time. I could tell he loved his job and was very good at what he did. What I learned from this trip was that it does not really matter what you do in life as long as you love what you do. That was the lesson this bus driver taught me, even though he did not know about it.What made the trip even more special was his announcement. He was telling us all these stories. Before we arrived at our final destination, he said that this was his very last trip. It was an honor and privilege to be there for his last trip. A Greyhound Bus trip. Imagine that.It was great having that level of care.Now, I try to apply the same level of care to the work I do.When someone asks me about my products, I take the time to chat with them and understand their needs so I can make the best recommendation.Like this Greyhound Bus driver, I want my potential clients to remember me for quality and care, not just a quick sale.If I don't think a product is for them, I'll be upfront about it and also take the time to recommend what I think their best path forward is.Be authentic. Show you care. Make it about them and not about you.What's the best customer experience you've ever had?

The Greyhound Bus trip from Calgary to Vancouver showcased the significance of exceptional customer service, exemplified by a professional driver who emphasized love in life.

My Greyhound Bus Trip and Why It Matters to You

Read the latest stories, insights, and resources on Indigenous recovery and 60s Scoop experiences. JD Associates’ blog shares personal journeys, healing tips, and cultural reconnection.

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Explore our blog for Indigenous recovery stories, insights from the 60s Scoop survivor, and resources. JD Associates shares personal journeys, community news, and healing tools.

My Greyhound Bus Trip and Why It Matters to You

My Greyhound Bus Trip and Why It Matters to You

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